Transforming a large organisation starts with changing mindsets and adopting new ways of working. Large and established matrix organisations in the airlines industry, pose a bigger challenge of accelerating their transformation across people, processes and technology.
The organisation wanted to be more adaptive and responsive to change whilst focusing on delivering value to their stakeholders.
There was an urgency to enhance portfolio of digital services and the necessity to develop software that consistently performed well in production.
Finally, they wanted to improve customer centricity and maintain continuous conversion with clients.